Introduction: Why a Chatbot in Dentistry?
Vogdent.ba received a flood of repetitive questions every day—from braces prices to appointment scheduling. To relieve staff and speed up communication, HVTEQ implemented an AI chatbot based on OpenAI GPT‑4o directly into the dental office's WordPress site in January 2025. In the first months, the chatbot handled hundreds of inquiries with an average response time of just a few seconds.
1. Technology Foundation – WordPress + OpenAI + AI Engine (Meow Apps)
1.1. Why WordPress?
1.2. The Key Link: AI Engine Plugin (Meow Apps)
- The "AI Engine" plugin acts as a bridge between WordPress and OpenAI's API.
- Visitor questions are sent to GPT‑4o with selective context (pricing, working hours, procedures).
- The answer arrives in real time and appears in the chat widget without reloading the page.
We clearly labeled that responses come from an "AI assistant" so users know they are communicating with an automated system, fulfilling GDPR obligations.
2. Results After a Few Months
Indicator Before Chatbot After Chatbot
Response time several hours a few seconds
Support scope manual, limited hundreds of inquiries handled
Staff workload high significantly reduced
Patient satisfaction moderate noticeably higher
Source: internal analytics HVTEQ
3. Lessons Learned During Implementation
- Smart data filtering – sending only relevant information to the model reduces costs without losing accuracy.
- Iterative training – every two weeks, we analyze "difficult" questions and update the knowledge base; the chatbot becomes more accurate over time.
- Clear AI labeling – transparency increases user trust and reduces confusion.
4. Next Steps
Conclusion
The combination of WordPress, the AI Engine plugin (Meow Apps), and OpenAI GPT‑4o has shown that an AI chatbot can dramatically improve the user experience in dentistry—faster answers, happier patients, and lower operational costs. If you run a practice or clinic and want similar results, contact us at info@hvteq.com or visit hvteq.com.
Want a similar AI chatbot for your practice?
Contact HVTEQ for a free consultation and digital transformation assessment for your dental practice.